Warranty & Refunds

Limited 10 Year Warranty:

All products purchased from Cupboard Brothers are subject to the following warranty disclaimers and limitations. In keeping with our commitment of providing quality cabinetry, all cabinetry parts and products manufactured by us are warranted to the original purchaser to be free of manufacturer defects in materials and workmanship for a period of 10 years from the date of purchase, possession or substantial completion of the project under normal household use. This warranty is only extended to the original purchaser, is subject to proof of purchase, may not be transferred to any subsequent owner, and is determined at the sole discretion of Cupboard Brothers. This warranty does not apply to products used for rental, commercial, business, institutional, or other non-residential purposes.

The overall term of the warranty is from the original possession date and replacement parts or products are deemed original for the purpose of this warranty. If a product is found to be defective under normal indoor residential use and upon inspection by an authorized representative from Cupboard Brothers, the defective part will be repaired, replaced or substituted. Refunds are not available. This warranty obligation is a limited warranty and covers the repair, replacement or credit adjustment of the defective component and those integrally associated with it. It does not cover transportation costs or on-site labour charges, nor does it cover any damage or product failure due to transportation, installation, abuse or misuse. In no event will Cupboard Brothers be liable for any loss or damage of any kind including, but not limited to any indirect, special, incidental, or consequential damages arising from the use of this product by any person. This warranty only covers products supplied by us and does not cover normal incidental deterioration such as nicks, scratches, and abrasions resulting from normal use during the standard life of the product.

Cupboard Brothers is committed to providing quality cabinetry and makes every effort to use the best materials and manufacturing techniques available. Due to continuous improvements, Cupboard Brothers reserves the right to change specifications in design and materials without notice and with no obligation to retrofit previously manufactured products.

Appearance Disclaimer:

Cupboard Brothers is dedicated to quality and consistency however, you should expect variation in product appearance due to finish techniques, wood characteristics, grain direction and pattern, lighting, aging, and care. You should expect variations in appearance within each component and between cabinet boxes, doors, drawer fronts, trim, and moulding.

Wood is a naturally grown product and its unique physical characteristics create distinct differences from piece to piece. The density varies within the tree itself and therefore the colour tone of wood varies even within the same species. The colour tone of wood impacts the finish colour, particularly on lighter tone stains. Grain direction and pattern may also impact the colour tone of wood. Veneers may appear different from solid wood pieces. Edgebanding is generally made from PVC, which has a consistent colour however, it will not match the variation in wood tones. Finishes are applied in a variety of techniques, including by hand. Any finish that requires hand sanding will have variation in colour tones between pieces and within the same piece, door, or drawer front. Darker finishes emphasize minor blemishes.

Natural woods, different species, and finishes will age at different rates, therefore products shown in displays and / or printed materials will not be an exact match to new cabinetry. Replacement doors, drawer fronts, and other pieces may not match at all. Samples are to provide an approximate appearance of the product before purchase and represent the quality and tone of the finishes only.

Relative Humidity and Moisture Content

Humidity control is an important factor in preventing dimensional change and finish appearance problems. Problems directly or indirectly attributed to dimensional change of the wood are usually, in fact, the result of improper humidity conditions during site storage, installation, or use. In high humidity, wood picks up moisture and swells. In low humidity, wood releases moisture and shrinks. The space in which woodwork is to be installed needs to have appropriate humidity controls to maintain its optimum relative humidity. Maintain an interior relative humidity every hour of every day, within the range of 25% - 50%.

Limits of Warranty:

  • This is a parts only warranty and is only valid in Canada
  • This warranty is not transferable and is only valid to the original purchaser of the products.
This warranty does not cover:
  • Variation in wood grain, pattern, stain, finish, aging, and other wood characteristics.
  • Environmental influences such as water, humidity, mold, UV rays, light exposure, or extreme temperature.
  • Normal wear and tear.
  • Any form of abuse, misuse, accident, alteration, or negligent use.
  • Labour, installation or transportation costs.
  • Damages or problems due to faulty or improper installation.
  • Consequential or incidental damage or any damage or errors resulting from, or related to the transportation, removal, installation, or use of products.
  • Improper storage, delivery, or handling.
  • Any modified or refinished product

Warranty claims must be submitted along with the original purchase documents to:

Mail: Cupboard Brothers1333 Park Street
Regina, SK S4N 2E8
Email: info@cupboardbrothers.com
Fax: 1-306-721-4423

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